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Our Maintenance Services

At Newtech, we understand the crucial role that critical facilities play in the smooth operation of businesses. Our data center maintenance & server room maintenance services are designed to ensure the reliability and continuous operation of server rooms, data centers, and other critical environments. Riding on our expertise in critical IT infrastructure maintenance, we have extensive experience in serving companies in Hong Kong, and cater to the needs of hyperscalers as well as small and medium-sized enterprises (SMEs).

Our team of experienced professionals adheres to a set of standard codes of practice to deliver high-quality data center maintenance service & server room maintenance service that meet the needs of our customers. As a Hong Kong server room maintenance company, we focus on management, setting clear policies and guidelines, identifying the core issues, and demonstrating team spirit to deliver the best possible outcomes. Additionally, we emphasize communication to ensure that our customers are always informed about the status of their facilities.

At Newtech, we observe the ISO9001 requirements, aligning our service quality with international benchmarks. Our facilities management team provides uninterrupted support for data centers & server rooms, ensuring that they operate at maximum efficiency at all times. We also have a well-rounded after-sales service network in place to provide comprehensive support to our customers.

We understand that our customers may require urgent assistance at any time, which is why we have a 24-hour service hotline manned by professional engineers in different fields. Our team provides excellent services to customers via telephone, email, fax, training, and on-site visits.

With our expertise in server room maintenance and data center maintenance service for IT infrastructures, and our commitment to quality and customer satisfaction, Newtech is the ideal partner to ensure the smooth operation of your critical facilities.

Through years of practices, Newtech realizes the attributes to success are always commonly known. What makes the difference is to put them into practice. Every day is a new day of learning, and we are trying every endeavour to maintain these attributes in the core of our corporate culture.

Our Strengths

Customer Oriented

We are committed to providing a customer-oriented service that puts our clients’ needs and requirements at the forefront of everything we do. Our team understands that every business has unique needs and challenges, which is why we listen carefully to our customers to understand their specific requirements for data center maintenance & server room maintenance. By doing so, we can tailor a server room maintenance & data center maintenance solutions that suits them best, ensuring that they receive a turnkey solution that gives them peace of mind. We believe that communication is key to building mutual trust with our customers, and we strive to provide server room maintenance & data center maintenance services that exceed their satisfaction.

Quality and Reliability

As a specialist in mission-critical infrastructures, we understand the importance of quality and reliability. We maintain a set of standard practices and procedures in delivering our services to ensure the highest level of quality. Throughout the work process, we emphasize management, clear policies and guidelines, system integration, teamwork, and communication. By doing so, we can ensure that our customers’ facilities are maintained to the highest standards, giving them the peace of mind, they need to focus on their core business. Moreover, we conduct regular internal audits to ensure that our team members are following our established procedures and guidelines. We also regularly review our processes and procedures to identify areas for improvement and to ensure that we are always delivering the highest quality service to our customers.

Comprehensive Service Scope

Newtech takes full responsibility for the life cycle of our customers’ facility systems with our comprehensive facilities management services. We provide preventive check-ups, value-added services, and ongoing evaluations of system reliability. Our proactive teamwork approach brings benefits to all levels of service, efficiency, and cost. By minimizing our customers’ management costs, we free up their resources to focus on their core business. Our facilities management services are designed to provide our customers with the support they need to keep their operations running smoothly, no matter the size of their business.

Up to date with Latest Practices

We understand the importance of staying up-to-date with the latest server room maintenance & data center maintenance practices to ensure that our customers receive the best possible service. To achieve this, we have established a comprehensive training program for our team members. Our team members are required to attend regular training sessions to keep up-to-date with the latest maintenance practices, technologies, and industry trends. We also encourage our team members to pursue professional development opportunities to enhance their skills and knowledge. Furthermore, we maintain close relationships with industry associations and professional organizations to stay informed about the latest developments in maintenance practices and technologies. This enables us to stay ahead of the curve and to provide our customers with the most advanced and effective server room & data center maintenance services available.

Our Service Scope

As a Hong Kong server maintenance company, our service covers management, operation, and maintenance and provides our customers with a comprehensive solution to manage and maintain their critical facilities. Our service scope includes:

Monitoring Management System and Conducting Periodic Reviews

Our team of experts monitors the management system of our customers’ critical facilities to ensure that they operate at optimal efficiency. We conduct periodic reviews within the warranty period to identify any issues or areas for improvement. By doing so, we can address any potential problems before they become major issues, ensuring that our customers’ facilities operate smoothly and without interruption.

Conducting Data Analysis on Equipment Operation

We analyze data from the equipment used in our customers’ critical facilities to identify any trends or patterns that could indicate potential issues. This enables us to take proactive measures to prevent any problems from occurring, reducing downtime and minimizing the risk of equipment failure.

Submitting Regular Reports to Customers

We provide our customers with regular reports that detail the performance of their critical facilities. These reports include data on equipment operation, any issues that have been identified, and any actions we have taken to address them. By providing regular updates, we keep our customers informed about the status of their facilities and give them peace of mind.

Proposing Practical Suggestions to Increase Efficiency of Facilities Management

Our team of experts is always looking for ways to improve the efficiency of our customers’ facilities management. We propose practical suggestions that are tailored to the specific needs of each customer, taking into account their unique requirements and challenges. By doing so, we help our customers to optimize their facilities management, reducing costs and improving overall performance.

Frequently Asked Question

1. Why is maintenance service important for critical facilities?

Maintenance service is important for critical facilities because they are essential to the smooth operation of businesses. Critical facilities, such as data centers, server rooms, and telecom facilities, provide the infrastructure that supports the core operations of many companies. They are responsible for storing and processing large amounts of data, managing critical applications, and enabling communications between employees, customers, and partners. Thus, any disruption to the operation of critical facilities can have serious consequences for a business. Downtime, whether planned or unplanned, can result in lost productivity, lost revenue, and damage to the reputation of the business. In some cases, it can even result in legal or regulatory penalties. Data center maintenance service & server room maintenance service is therefore essential to ensure the reliability and continuous operation of critical facilities. By providing regular maintenance, preventive check-ups, and timely repairs, maintenance service providers can help businesses to minimize downtime, reduce the risk of equipment failure, and optimize the performance of their critical facilities. This enables businesses to focus on their core operations, confident in the knowledge that their critical facilities are operating at optimal levels.

2. What is Newtech’s maintenance service scope?

We monitor the management system, conduct data analysis on equipment operation, submit regular reports, and propose practical suggestions to increase efficiency. By doing so, we help our customers to keep their facilities running smoothly and without interruption, ensuring that they can focus on their core business.

3. What measures do you take to ensure the security and confidentiality of customer data?

We understand the critical importance of security and confidentiality when it comes to customer data. With a comprehensive and multi-layered approach, we take a number of measures to ensure that our customers' data is secure and protected at all times, including access control, physical/network security measures, data backups, compliance with regulations, confidentiality agreement, and staff training, etc.